Visit Saint Lucia (Brand) & Kendal’s Taxi Services operates this website (the “Service”) and related services. These are our terms and conditions. Please take a moment to read these Terms carefully before continuing to access our website and/or making a booking
BOOKINGS
Our website allows you to make bookings for airport transfer services or tours directly. In some cases of customized tours you will have to email us directly for a quote.
HOW TO MAKE A ONLINE BOOKING
To make a booking, follow the online booking steps. It is your responsibility to ensure that all the details entered when you make a booking are accurate. The Company is not responsible, if you have not provided correct information regarding your booking. See Cancellations, Refunds and
Changes below for more information.
Corrections made after the booking has been confirmed will be considered to be a change to, or a cancellation of, your booking. See Cancellations, Refunds and Changes below for further details.
Your booking is confirmed once a booking confirmation voucher is generated. It will include your Booking Number and other details of your booking. A copy of your booking confirmation voucher will be sent to the email address provided at the time of your booking.
PRICE & PAYMENT
All prices listed on our website are final. There are no hidden fees. All prices are in USD. Our two payment methods are paypal and cash . Paypal is our only payment method for online bookings.
Refunds of the price paid for a booking are permitted only in certain situations–please read Cancellations Changes and Refunds.
CHILD PASSENGERS & CHILD SEATS
All infants and children count as passengers and must be included in the total number of passengers at the time of the booking. Child/infant seats are not automatically added to the booking. It is your responsibility to request a child/infant seat.
CANCELLATION , REFUND & CHANGE POLICY
Cancellations can be made by emailing Us directly. Please, ensure that you receive a reply email from us confirming that your booking Is cancelled. Your booking is not considered canceled until we confirm your cancellation by email. The time of cancellation is considered to be the
time we confirm your cancellation request. See Refunds Section below.
REFUNDS
You Are Entitled To Receive 100% Refund On Your Booking With No Cancellation Fee As Long As The Cancellation Is Made 48 Hours before Your Pick – Up Or Departure Time.
You are not entitled to any refund on your booking, if your cancellation is made 24 hours or less before your Pick-up or Departure Time.
All refunds will be processed as quickly as possible.
CHANGES REQUESTED BY YOU
If you want to change a confirmed booking, you can change it 48 hours before your Pick-up Departure Time. You may request the change directly by contacting us via email saintluciavisits@gmail.com.
If you want to change your Booking 24 hours or less before your Pick-up Departure Time, you must contact us directly via email saintluciavisits@gmail.com In this case, your requested change will be subject to the Company’s terms. Your booking is not considered to be changed until the Company confirms the change. The time of the change to your booking is considered to be the time that the Company confirms the change to you. If you change your booking 48 hours before your Pick-up Departure Time, this results in the total price of your newly changed booking:
⦿ Remaining the same as the price you paid for the booking you changed, you will not need
to pay anything extra for changing your booking.
⦿ Being more than the amount you paid for the booking you changed, you must pay the
increased amount.
⦿ Being less than the amount you paid for the booking you changed, you are eligible for a
refund.
MEETING PLACE & TIME
It is the responsibility of all customers to wait for the driver at the location detailed in your booking confirmation voucher, or as otherwise arranged and agreed between you and the Company. You should be at that location at least 15 minutes before the Pick-up or Departure Time agreed with, or notified by the Transport Company.
NO SHOW BY YOU AND OR BEING LATE
If you do not show up and you have not canceled your booking 48 hours before pick up or departure you will not be entitled to a refund.
TOURS TERMS & CONDITIONS
ASSUMED RISK & OUTDOOR ACTIVITIES
Our guides reserve the right to refuse participation to any customer who they believe will not be able to complete the tour because of their physical condition, injury or illness. In such cases, full cancellation charges apply. Clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times and must take proper responsibility for their own safety.
WEATHER AND CONDITIONS
All tours or outdoor activities are dependent on weather and general conditions. In the event of adverse weather conditions, full cancellation charges apply.
CLOTHING
For outdoor activities, appropriate footwear and suitable outdoor clothing must be worn.
